Investor Relations

Policies

Download Risk Management Policy

Download Prevention of Money Laundering Policy

About Neel B. Dalal

In April 1989, Neel B. Dalal, a share and stock broker and member of the BSE, embarked on creating a company that provides comprehensive financial advice to a diverse clientele based in Mumbai. Additionally, the company registered sub-brokers with the BSE (Bombay Stock Exchange).

Our core focus lies within the realm of cash equity. As experts in this segment, we specialize in offering tailored solutions for buying and selling stocks. By concentrating our efforts on cash equity, we aim to deliver in-depth expertise and unparalleled service to our clients, empowering them to make informed investment decisions. Our client base spans corporate entities, high net worth individuals, and retail clients, reflecting our commitment to serving a wide range of financial needs.

  • Have a clear trading goal in mind.
  • Think about the long-term perspectives of your investment decisions.
  • Invest consistently, even if you only invest small amounts.
  • Diversify your investment portfolio to minimise your risk.
  • Don't take emotional or impulsive investment decisions.

Complaint and Grievance Redressal

Are you experiencing problems with NEEL DALAL? If you’re facing technical or financial issues related to your trading, investment, or demat accounts, you can lodge complaints with Mr. Neel Dalal to get help and resolution.

Want to file a complaint?

You can begin by reaching out to Suresh Chavan Authorised Person – details mentioned on the website. You can complain through send an email, or chat online with executives. Not resolved satisfactorily? You also have the option to escalate the matter to the NEEL DALAL himself.

Still unresolved? You have the option to further escalate the matter by filing a grievance with the Securities and Exchange Board of India (SEBI) and the relevant securities exchanges, such as CDSL/NSDL, NSE/BSE, or other pertinent regulatory authorities.

Regulatory Authorities

If your complaints related to investments, securities, brokers, which remain unresolved within 30 days, you can escalate the matter to regulatory authorities by filing a complaint against NEEL DALAL with regulatory authorities such as SEBI, market exchange boards, and SAT (Securities Appellate Tribunal).

File a complaint to the Securities and Exchange Board of India (SEBI) – SCORES

Complain to Respective Stock Exchanges and Depository Services:

  • For equity shares and currency trading, contact NSE (National Stock Exchange) and BSE (Bombay Stock Exchange).
  • For issues related to demand accounts, equity repository, management, ownership, and share transfers, contact CDSL (Central Depository Services (India) Ltd.) and NSDL (National Securities Depository Limited).

Still, not satisfied even after approaching regulatory authorities? You should consult with a legal expert before taking legal action against the company or challenging the decision of the respective authority, such as approaching the Securities Appellate Tribunal or other relevant tribunals.

Investor Grievance / Escalation Matrix

In case of concerns are not addressed within a reasonable time i.e. within 5 working days, you may escalate it to Next Level as per the defined matrix.

Level Escalation Contact Purpose
Level 1 Authorised Person Initial complaint handling
Level 2 Neel B. Dalal Escalation if unresolved
Level 3 SEBI / Exchange Portals Regulatory grievance escalation

In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at SCORES or Exchange at NICEPLUS, eComplaint Investors Portal, Investor Service Center | Investor Grievance Redressal System (IGRS).

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal or Depository at Grievances.

Investment Charter

Click the link below to download the charter.

Download the Charter

Advisory for Investors

Attention Investors:

We would like to inform and caution all our clients/investors that we do not offer or participate in any schemes or products that promise:

  • Indicative / Guaranteed / Fixed returns or payments
  • Unregistered Portfolio Management Services
  • Unauthorized Collective Investment Schemes
  • Assured profit-sharing arrangements

Such schemes are prohibited under the rules and regulations of SEBI and the concerned Stock Exchanges. Investors are advised to remain vigilant and not fall prey to fraudulent investment offers. Always verify the authenticity of any investment opportunity with the registered entity directly.

For more information and updates, please refer to: SEBI Investor Charter [Exchange Circulars / Investor Education Portals]

Handling of Securities Till Cancellation of Order Policy (For Stock Brokers)

Purpose:
This policy outlines the procedures and responsibilities involved in handling securities or trade orders placed by clients until such orders are cancelled, either by the client or due to market/system constraints.

1. Order Lifecycle Overview
  • When a client places a buy/sell order, it is routed to the stock exchange through our trading systems.
  • The order remains active and executable until it is matched, cancelled, expired, or rejected.
2. Cancellation Before Execution
  • Orders can be cancelled by the client at any time before execution.
  • Upon cancellation, the order is removed from the exchange’s order book and no further action is taken.
  • No charges are levied for cancellations before execution.
3. Handling During Execution
  • If an order is partially executed, only the unexecuted portion can be cancelled.
  • The executed quantity is processed as per standard settlement guidelines (T+1/T+2, as applicable).
4. System-Driven Cancellations

Orders may also be cancelled due to:

  • End of trading session without execution (Day Order Expiry)
  • Breach of limits (risk management or margin limits)
  • Regulatory action or technical reasons (such as exchange suspensions)

Clients will be duly notified in such events via the registered communication mode.
5. No Physical Holding of Securities
  • As per SEBI norms, all securities are held in dematerialized form.
  • The broker does not hold any securities physically on behalf of clients unless pledged under proper margin funding framework.
6. Risk Disclaimer
  • Market orders are subject to execution at prevailing market rates and may not be cancelled once entered.
  • The broker shall not be liable for any delay in cancellation acknowledgment due to technical issues or exchange latency.
7. Client Responsibility

Clients are expected to:

  • Monitor their orders actively.
  • Cancel/moderate orders in a timely manner if needed.
  • Ensure sufficient margin and compliance with KYC norms to avoid order rejections or cancellations.
8. Contact for Support For any discrepancies or order-related queries, clients may contact our Trade Desk.

Additional Policy

Download Policy for Treatment of Dormant or Inactive Accounts

Dear Clients, please provide your mobile and email address. If any change also please provide to us on the website.